The Decision Maker

The Death of the Branch: A Lesson for Credit Unions

Posted by Austin Wentzlaff on Nov 8, 2016 11:08:30 AM

Just over 20 years ago, Amazon entered the book market with a simple mission – deliver personalized experiences to its customers and make each interaction unique and customized to the individual.  At the time, Amazon was just one man, Jeff Bezos, selling books out of his home. For the book market retail giants, Amazon was hardly a threat, just some crazy guy trying to compete with very large and long-established institutions – companies such as Barnes and Noble and Borders Books which had well over a thousand retail locations and were selling books hand over fist.  Well, we all know how that story ends - Amazon is one of the top retailers in the world and Borders Books is now bankrupt with its failing assets being absorbed by Barnes and Noble, which is still struggling today.

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Topics: Branch, transactional data, Disruption

How Can Credit Unions be the Disruptor?

Posted by Anne Legg (Thrive) on Apr 12, 2016 11:30:00 AM

Asked Jim Nussel, CEO of CUNA to the credit unions in attendance at the Minnesota Credit Union Network’s annual meeting held last week in Minneapolis. 

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Topics: Credit Unions, Disruption

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You now have more information at hand about your credit union than ever before. But are you using it to "out-think" your rivals? If not, you may be missing out on a potent competitive tool.

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